Le Bistro (lebistro.ph) is a restaurant located in the Philippines, combining French Chic and Filipino Taste. The unique setting and the excellent cuisine is combined with outstanding service, which makes the Le Bistro a “must-visit” for people living in the northern part of Mindanao.
Le Bistro operates and actively maintains a website on which it informs about the latest offers, special events and on which it features some of the suppliers. Especially during the time of COVID-19 the opening hours and the offers had to be adjusted to the local rules and regulations. This let to increased traffic on the website but also phone calls to inquire about opening hours etc.
Sadiqa helped to address this need for information by programming a BOT that engages in a discussion and provides answers to questions asked by the visitor. This sophisticated solution was put in place in short time and is continuously maintained and supervised to secure an accurate answering of the questions asked.
Sadiqa collected the business and operational information in structured interviews with the operators. This information was then programmed into the BOT allowing for different type of questions and adjusted answers.
It is important to keep in mind, that the post-go-life maintenance of such BOTs is crucial, as answers have to be refined and new content or changes in content have to be added to the program.
The BOT helped to address the demand for information, increased the customer satisfaction with the information provided on the website and helped to reduce the phone calls.